Frequently asked questions
How does Shipclaim actually find refunds?
You upload your UPS invoice CSV (Detail with Dimensions report) from the Billing Center. Our system runs 16 detection categories on your data including service failure detection, duplicate charges, DAS/AHS/LPS errors, contract compliance against your negotiated rates, dimensional weight, address corrections, undeliverable returns, fuel surcharge discrepancies, residential surcharges, and late delivery refunds. For Pro tier and above, we file the eligible claims with UPS on your behalf. You get a weekly digest of what was identified and what was recovered.
What do you mean by "identified recoveries"?
Our audit engine identifies billing errors and overcharges in your UPS invoices. Your commission is calculated on the total dollar amount our audit identifies as recoverable — 5% on the Pro and Growth plans, and 15% on the Free plan. Whether you file those claims directly with UPS yourself (Free) or have us file on your behalf (Pro/Growth), your commission is based on what our audit finds.
What if UPS denies a claim we file?
UPS occasionally denies legitimate claims and we can't control their decisions. That's why your tier's 90-day guarantee is based on what we identify, not what UPS ultimately approves. If a claim is denied, you'll see the reason in your dashboard. Most claims we file are clear service failures and contract violations, which UPS typically approves.
Can I cancel anytime?
Yes. Subscriptions are billed monthly with no long-term commitment. Cancel anytime from your dashboard. No calls, no emails, no friction. Recoveries we identified during your subscription stay with you.
What does each tier's 90-day guarantee cover?
Each paid Shipclaim plan has its own 90-day guarantee. Pro: full refund if Shipclaim doesn't identify 5x your subscription cost in 90 days (5x Identification Guarantee). Growth: full refund if Shipclaim doesn't identify 5x your subscription cost in 90 days (5x Identification Guarantee). The Free plan has no subscription fee, so it carries no Identification Guarantee. Full details in our Terms of Service.
Do you audit FedEx or USPS too?
Not yet. Shipclaim is UPS-only today. FedEx, USPS, and DHL are on our roadmap but not active. If you ship primarily on non-UPS carriers, we're not the right fit right now.
Is my UPS billing data secure?
Yes. Your invoice data is encrypted at rest and in transit using industry-standard cloud infrastructure (AES-256 at rest via Supabase, HTTPS in transit). We never share, sell, or expose your shipping data to third parties. Payment information is handled directly by Stripe. It never touches our servers.
How long until I see actual recovered funds?
First audit findings appear in your dashboard within 20 minutes of uploading your first invoice. Actual recovered funds from UPS typically arrive 30-60 days after we file a claim, depending on UPS's processing speed and the type of refund. You'll see live status updates in your dashboard as each claim moves through their system.
What if my UPS spend doesn't fit a tier range?
If you're just getting started, ship lower volume, or your annual UPS spend is under $1M, the Free plan lets you audit with no monthly fee (15% commission on what we identify). $1M to $10M, Pro is the right fit. $10M and up where you want hands-off management, choose Growth (Growth carries the same 5x-subscription-in-90-days guarantee as Pro, but the founder-managed service profile needs the higher volume to deliver value). If you're a unique situation like multi-carrier or international-heavy, book a call and we'll talk through your specific case.
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