UPS refund audit, answered
Common questions about Shipclaim, the UPS invoice audit software: what it recovers, what it costs, how fast you launch, and how your data is handled.
90-day fees-paid guarantee
2x fees back on Starter, 5x on Pro and Growth, if identified amounts miss your tier threshold.
Same-day launch
Upload a CSV and see flagged charges the same day.
10 minutes a week
Minimal time from your team once you are set up.
UPS audit software
Flat subscription plus a small 5%, not a 20-40% agency cut.
Frequently asked questions
What is a UPS refund audit?
A UPS refund audit is a line-by-line review of your UPS invoices to find billing errors and charges you can recover, such as late delivery refunds, dimensional weight errors, duplicate charges, and unapplied discounts. Shipclaim is software that runs this audit on your UPS Billing Center data.
How much can companies recover?
Across a full set of invoices, recoverable billing errors typically come to 3% to 5% of UPS spend. The exact amount depends on your carrier mix, service levels, and how well your contract is already optimized. Shipclaim shows you the identified amount before you file.
Does Shipclaim charge upfront?
Shipclaim is a monthly software subscription, $149 on Starter, $449 on Pro, or $1,999 on Growth, so you pay each month regardless of what you recover. On top of the subscription there is a small 5% on the amounts the software identifies. That is far less than the 20% to 40% contingency recovery agencies charge, and every plan carries a 90-day fees-paid guarantee: 2x fees back on Starter or 5x on Pro and Growth if identified amounts miss your tier threshold.
How long does setup take?
Same day. There is no integration or account connection. You export the Summary CSV from your UPS Billing Center, upload it, and the software returns results right away. See how it works.
How much time does this require?
About 10 minutes a week once you are set up. You upload new billing data and file the refunds the software identifies. Shipclaim does the audit work; your team handles the quick upload and filing.
Is this only for UPS?
Today Shipclaim audits UPS billing. The detection categories and CSV format are built around UPS Billing Center data. If you ship heavily on other carriers, contact us and we will tell you where things stand.
Is my data secure?
You upload a billing CSV that you export yourself, so Shipclaim never holds your UPS login or account credentials. Your data is used only to run your audit. See our Privacy Policy for details.
What types of companies benefit most?
DTC and ecommerce brands with $300K or more in annual UPS spend benefit most, because higher parcel volume means more billing errors to recover and the audit reliably pays for itself. Finance and ops teams that want UPS shipping cost recovery without a percentage-based firm are the best fit.