UPS refund audit software that pays for itself
A UPS refund audit checks every line of your UPS invoices for billing errors and recoverable charges. Shipclaim is the software that runs that audit, identifying 3-5% of your UPS spend so your team can file it back through your own UPS account.
90-day fees-paid guarantee
2x fees back on Starter, 5x on Pro and Growth, if identified amounts miss your tier threshold.
Same-day launch
Upload a CSV and see flagged charges the same day.
10 minutes a week
Minimal time from your team once you are set up.
UPS audit software
Flat subscription plus a small 5%, not a 20-40% agency cut.
What is a UPS refund audit?
A UPS refund audit is a line-by-line review of your UPS billing to find charges you are entitled to recover. Carriers bill millions of packages, and a meaningful share carry errors: late deliveries that qualify for a service-failure refund, packages rated on an inflated dimensional weight, duplicate charges, address correction fees applied incorrectly, residential surcharges that should not apply, and negotiated discounts that were not honored.
Done by hand, a UPS billing audit across a full month of invoices is impractical. Shipclaim automates it. The software ingests your UPS Billing Center data and runs a parcel audit across 16 detection categories, returning an itemized list of every recoverable charge.
What the audit catches
- UPS late delivery refunds: guaranteed-service shipments that arrived late and qualify for a credit. See late delivery refunds.
- Dimensional weight errors: packages billed on the wrong dim weight.
- Duplicate and adjustment charges: the same shipment billed more than once, or manual adjustments that slipped through.
- Surcharge errors: residential, address correction, and other accessorial fees applied in error.
- Unapplied discounts: negotiated rates that were not honored on the invoice.
Who a UPS refund audit helps
DTC and ecommerce brands
High parcel volume means more billing errors and more UPS shipping cost recovery to capture.
Finance and ops teams
Recover spend without standing up an internal audit function or hiring a percentage-based firm.
$300K+ UPS spend
The audit reliably pays for itself once annual UPS spend clears $300K.
Why Shipclaim is the simple option
Traditional parcel audit firms work on contingency and take 20% to 40% of everything they recover, often while also managing your account. Shipclaim is software. You pay a flat monthly subscription, $149 on Starter, $449 on Pro, or $1,999 on Growth, plus a small 5% on the amounts the software identifies. You keep the large majority, and you stay in control of filing through your own UPS account.